Delivery & Returns
Delivery Charges
Normal Size Items
UK Mainland (Under £200) - £7.95
UK Mainland (Over £200) - FREE
UK Offshore & N.I. - £34.95
Republic of Ireland - Temporarily Suspended
Channel Islands - £24.95
Extra Large Items (Mirrors, Large Furniture, Etc.)
UK Mainland (Under £200) - £14.95
UK Mainland (Over £200) - FREE
UK Offshore & N.I. - £34.95
Republic of Ireland - Temporarily Suspended
Channel Islands - Price on Application
Please note that there is only one delivery charge per order - we do not charge per item. You pay once only, for the largest item on an order.
Delivery times vary from item to item and are listed on each individual product page.
We are all facing uncertainties at the moment and we're doing everything we can to ensure you're kept up to date with your orders. Please allow 1-2 extra days for offshore & N.I. If for any reason we are unable to fulfil your order within the stated time, we will contact you as soon as possible.
All our deliveries are subject to our Terms & Conditions.
All our deliveries are subject to our Terms & Conditions.
Order Collections In-Store
Most items & orders can be collected free from any of our 3 stores. Please select this during the checkout process.
Please note the following applies to all orders for collection in-store:
1. Orders for collection are still subject to the lead times displayed on each individual product page.
2. Please await contact from our sales team before leaving to collect your goods.
3. Proof of ID will be required upon collection.
1. Orders for collection are still subject to the lead times displayed on each individual product page.
2. Please await contact from our sales team before leaving to collect your goods.
3. Proof of ID will be required upon collection.
Our Returns Policy
A full refund will be given on products that are returned within 28 days of delivery, providing that:
The product is in its unmarked original box or packaging.
The product is returned un-used & has not been wired up.
You are able to provide your order number or proof of purchase.
The product is returned un-used & has not been wired up.
You are able to provide your order number or proof of purchase.
Please note that the following conditions & exclusions apply:
Custom items, bespoke items, made-to-order shades/products, paint and wallpaper are non-returnable.
All refunds must be processed with exactly the same method as the payment was made.
Items returned outside of these conditions may be rejected or subject to a partial refund.
Your statutory rights are not affected.
Custom items, bespoke items, made-to-order shades/products, paint and wallpaper are non-returnable.
All refunds must be processed with exactly the same method as the payment was made.
Items returned outside of these conditions may be rejected or subject to a partial refund.
Your statutory rights are not affected.
Returns Guide
How do I return an unwanted item?
Please contact us on 0191 266 8883 or email sales@cotterellandco.com before returning the item.
You are fully responsible for the cost of returning and proper packaging of any unwanted items.
Upon receipt of return, the items will be fully checked and a refund issued.
Please note, items returned in a condition that is not fit for resale are subject to a partial refund.
You are fully responsible for the cost of returning and proper packaging of any unwanted items.
Upon receipt of return, the items will be fully checked and a refund issued.
Please note, items returned in a condition that is not fit for resale are subject to a partial refund.
What do I do if I’ve received a damaged item?
All damages must be reported to us within 3 working days of delivery.
Please contact us on 0191 266 8883 or email sales@cotterellandco.com before returning the item.
We will do everything possible to resolve delivery of damaged items to your satisfaction.
Please contact us on 0191 266 8883 or email sales@cotterellandco.com before returning the item.
We will do everything possible to resolve delivery of damaged items to your satisfaction.
What guarantee is available on my purchase?
All lighting, LED bulbs and fluorescent bulbs are supplied with a minimum 12-month warranty.
Some products have longer warranties which are stated on the product details page.
Incandescent, Halogen light bulbs/lamps are supplied with a 28-day warranty.
Furniture, mirrors, homewares and gifts are supplied with a 12-month warranty.
Some products have longer warranties which are stated on the product details page.
Incandescent, Halogen light bulbs/lamps are supplied with a 28-day warranty.
Furniture, mirrors, homewares and gifts are supplied with a 12-month warranty.
What happens if my product develops a fault?
Please contact us on 0191 266 8883 or email sales@cotterellandco.com before returning the item.
We will endeavour to do everything possible to ensure that we resolve faults to your satisfaction.
We will endeavour to do everything possible to ensure that we resolve faults to your satisfaction.
Can I return a product purchased online to a Cotterell & Co store?
Please call our website team first on 0191 266 8883 or email sales@cotterellandco.com
Our stores can provide exchanges/credit notes only for items purchased online. [Receipt Required].
For refunds, you will be issued with a return receipt and the refund will normally follow in 1-5 days.
Our stores can provide exchanges/credit notes only for items purchased online. [Receipt Required].
For refunds, you will be issued with a return receipt and the refund will normally follow in 1-5 days.